Support

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'SM Wiki Help' contains a main Getting Started guide (with seperate related articles interlinked). As well as a main Getting Started guide there are various articles in relation to every aspect of the site.

Contents

[edit] Why SM Wiki Help?

We believe that a in-depth Help guide in the form of 'SM Wiki Help' will help both new and old members within the Soccer Manager community, and it should provide a comprehensive understanding to how the site works and answer an questions you may have. The 'SM Wiki Help' will also be updated when any changes are made within the game or site, and all members of the Soccer Manager community will be informed via the various mediums (SM Blog, SM Info & SM Forum) when it is updated.

[edit] I am new to the game - help!

If you are a new manager (or even require help) then we suggest you read Getting Started as it provides an in-depth Help guide. It will explain how Soccer Manager works and answer any questions you need answers to. If you are struggling to understand certain sections of the SM Wiki you can view the related Tutorial Videos. You can also register with the SM Forum based at www.soccermanager.com/forum and ask advice from experienced managers on tactics, players, or any other queries about the game itself . Register Here

[edit] When should I contact support?

Soccer Manager believes that most of the answers to your questions are covered within 'SM Wiki Help or can be answered by experienced members of the SM Forum. However on occasions you may need to contact support for answers to your questions not covered within 'SM Wiki Help'.

Please contact support if you are experiencing one of the following problems:

  • Any bugs in relation to Soccer Manager.
  • If you are experiencing problems with the SM Shop products or payments.
  • If you believe another manager is cheating and you can provide detailed information regarding this.

Please do not contact support in relation to the following:

  • If you have an idea or new feature which will improve Soccer Manager. Any ideas need to be submitted via suggestions.
  • If you receive any Private Messages which contain profanities, deemed threatening in nature or abusive from another manager then we strongly advise you to BLOCK this person from sending you any further Private Messages.
  • If the SMFA or Chairman have blocked your transfers please view the relevant Help sections or ask for advice on the SM Forum.

Please Note: Any support tickets which Soccer Manager receive which contain any profanities, are deemed threatening in nature or abusive will NOT be answered. The ticket will automatically be closed and in some instances action may be taken against your account.

You can view all support tickets you have ever sent in.

There may be a delay in Support tickets sent in Friday evening - Sunday and Bank Holidays.

[edit] What does support ticket status mean?

[edit] New

You have just submitted a new support ticket to us.

[edit] REQUIRE FEEDBACK

You are required to respond to a new comment the SM Support Team has added to your ticket.

[edit] FEEDBACK RECEIVED

You have submitted a response to the SM Support Team.

[edit] MONITORING

We are currently investigating your query. The ticket may remain in this state for several days due depending on the nature of your query. However, we are not ignoring your query and we will contact you when we have further updates on resolving your query.

[edit] SOLVED

We have answered your query and we require you to close the ticket.

[edit] CLOSED

The ticket has been closed as it has been fully resolved, the query is irrelevant or not appropriate or you have not provided any further feedback.

[edit] What does Outstanding Tickets mean?

This means you have tickets that have not been closed by either us or by yourself.

When SM Support Team closes a ticket you are still required to view the ticket such that you have read and understood the ticket has been closed.

This will remove the ticket from the number of Outstanding Tickets stated on the My Home page.

However, if you close a ticket yourself, obviously you will not be required to view the ticket to remove it from your Outstanding Tickets.

Retrieved from "http://soccermanager.com/wiki/index.php/Support"

Don't see the answer to your question? - Submit your question to our Support Team

Alternatively, post your question on the Soccer Manager Forum to see what other SoccerManager.com members have to say.